- Caterers FAQ
CaterBid.com allows clients to build an upcoming event, decide how long caterers can bid on it, and then post the event. Registered caterers are instantly notified of new events and can create a bid package based on clients requirements for the lowest possible price. Clients then review the bids and select a winning bid. The best part: creating a profile and bidding on an unlimited number of events is completely free to CaterBid.com registered Caterers.
Click here to see a video demonstration of how CaterBid can work for you!
Registering on CaterBid allows caterers to create a personalized profile and bid on an unlimited number of posted events. Registering also gives you e-mail notifications to new events posted in your area.
Click here to register as a caterer and begin to fill your calendar.
Once you have logged into your CaterBid account, you can search for events in your area and their service dates by clicking on the events page. Click on an event to find client requested information, and if the event fits your criteria click on "Post Bid" and submit menu information and pricing and confirm your bid.
Absolutely. If you need to change information about your bid, login into your CaterBid account, select the event bid that you need to update, and click "Edit Bid". You may then update any information you need regarding your bid and repost it
If you need to cancel a bid, you must first login your account, select the event that you need to cancel your bid , then click "Delete Bid". This will remove your bid from the event.
Yes, once a bid has been accepted by the client, each caterer is expected to honor the bid that was posted for the event.
All bids are are considered to be "good" from the time that the bid is submitted until 24 hours after the event bid period has ended. If the client does not select a bid within 24 hours after the event bid period has ended, all bids become null and void.
CaterBid does not charge a fee for a caterer to register on CaterBid.com, create their own caterer profile, or bid on an unlimited number of events. The only fee that CaterBid charges is a small percentage (7%) of accepted bids. It is solely a pay for performance scenario. When you fill your calendar, we all benefit.
Once a client accepts a bid, caterers are sent a confirmation e-mail from CaterBid. This e-mail includes all detailed event information as well as remaining balance due from the client.
Once the initial deposit is received for your bid, CaterBid takes its fee and forwards the remaining balance from the deposit to you.
It is extremely important that you enter your e-mail address correctly when creating your profile, as we use e-mail to communicate directly with you when new events are posted or questions asked about your bid. CaterBid is not responsible for any errors or delays in responding to a bid posted caused by an incorrect e-mail address provided by you or other technical problems beyond reasonable control. However if it has been one business day since you created an event bid and you did not receive a confirmation e-mail regarding your event bid please e-mail help@CaterBid.com for additional assistance.
We are very sorry that you have decided to cancel your CaterBid.com account. Please email concierge@CaterBid.com from your registered email address with "Please Cancel My Account" in the subject line. We would also request that you provide a reason for cancelling your account so we can continue to provide the best services to all CaterBid caterers.
You can contact us directly through the following methods:
- Phone: Call Customer Service representatives at: 1-888-922-8372
- Live Chat: Representatives are available Mon-Fri 10am - 6pm (EST)
- Fax: 1-888-310-1626
- Mail: CaterBid Corporate Headquarters - 16 East 82nd Street, Suite 4R, New York, NY 10028